FAQ

Frequently Asked Questions

Shipping & Delivery

Q: How long does delivery take?
A: We offer fast UAE delivery. Orders are typically delivered within 2-5 business days. Express delivery options are available at checkout.

Q: Do you offer free delivery?
A: Yes! We offer free delivery on all orders above AED 150 within the UAE.

Q: Do you ship outside the UAE?
A: Currently we ship within the UAE only. International shipping is coming soon.

Orders & Payment

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), credit/debit cards, and major digital payment methods.

Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 1 hour of placement. Contact our support team immediately.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via SMS and email. Use our Track Order page to check your delivery status.

Returns & Refunds

Q: What is your return policy?
A: We offer a hassle-free 7-day return policy for items in original condition. Simply contact our support team to initiate a return.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Contact & Support

Q: How can I contact customer support?
A: Our team is available 24/7. You can reach us via email, WhatsApp, or our Contact Us page. We are always happy to help!